Shipping policy

Shipping & Delivery Policy

Effective Date: 1^st September, 2026

We are committed to delivering your order safely, quickly and conveniently anywhere in Bangladesh.

1. Delivery Coverage

We currently deliver across Bangladesh through our authorized delivery and courier partners.

Delivery availability and estimated delivery time may vary depending on the customer's location and courier serviceability.

2. Delivery Time

Orders are normally processed within 24–48 hours after order confirmation.

Estimated delivery time:

Inside Dhaka Metro: 1–3 working days
Dhaka Suburban Areas: 2–4 working days
Outside Dhaka: 3–5 working days
Remote/Hard-to-Reach Areas: 4–7 working days

For certain products, campaigns, pre-orders or special circumstances, a different delivery timeline may apply. The applicable timeline will be communicated to the customer.

We aim to deliver as quickly as possible while remaining within the applicable requirements of Bangladesh's Digital Commerce Operation Guidelines.

3. Delivery Charges

Delivery charges will be displayed clearly at checkout before the order is confirmed.

Our standard delivery charges are:

Inside Dhaka: BDT 80
Dhaka Suburban: BDT 100
Outside Dhaka: BDT 130
Remote Areas: Additional charges may apply depending on courier serviceability.

From time to time, we may offer free delivery promotions or free delivery above a specified order value.

4. Order Processing

Orders received during business hours will normally be processed within 24–48 hours.

Orders may be delayed if:

The customer's address or phone number is incomplete.
The customer cannot be reached by phone.
The product is temporarily out of stock.
There are courier service disruptions.
There are national holidays, natural disasters or other circumstances beyond our reasonable control.

If there is a significant delay, we will notify the customer through phone, SMS, email or other available communication channels.

5. Cash on Delivery

Cash on Delivery (COD) may be available for eligible orders and locations.

The customer is required to pay the applicable order amount and delivery charges to the delivery agent at the time of delivery.

For certain promotional, high-value or special orders, advance or partial payment may be required.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

Full name
Mobile number
House/Flat number
Road/Area
Thana/Upazila
District
Any relevant landmark

We will not be responsible for delays caused by incorrect or incomplete address information provided by the customer.

7. Receiving Your Order

Customers are requested to check the package before accepting delivery.

For food products, please check:

Product name
Quantity
Packaging condition
Seal condition
Visible leakage or physical damage

If the package appears visibly damaged or tampered with, please inform the delivery agent immediately and contact our customer service team.

8. Damaged, Wrong or Missing Products

If you receive a damaged, incorrect or incomplete order, please contact us within 24 hours of delivery.

Customers may be requested to provide photographs or videos of the product and packaging to help us investigate the issue.

Where the issue is verified to be our responsibility, we may offer:

Replacement of the affected product; or
Refund/adjustment according to our Refund & Return Policy.

9. Failed Delivery

If delivery cannot be completed because the customer is unavailable, unreachable or provides an incorrect address, the courier may attempt redelivery according to its operational policy.

Additional delivery charges may apply for repeated delivery attempts where applicable, provided such charges are communicated to the customer.

10. Delivery Delays

Delivery times are estimates and may occasionally be affected by: