Refund policy
Order Cancellation Policy-
Before Confirmation/Shipping: Orders can usually be cancelled for free before the merchant confirms or dispatches the product.
After Dispatch: Once shipped or handed over to the courier, cancellation requests may incur delivery charges.
Custom/Sale Items: Custom-made products or items bought during flash sales/discounts are often non-cancellable
Product Return Policy-
Timeframe: Customers must raise a return request within 24 hours of delivery
Valid Reasons: Damaged, defective, incomplete, or wrong items delivered.
Condition: Items must be unused, unworn, unwashed, and in original packaging with price tags intact.
Exclusions: Personal care, innerwear, cosmetics, and clearance-sale items are frequently excluded from returns
Refund and Exchange Policy-
Inspection: Refunds or replacements are processed only after the returned item arrives back at the warehouse and passes a quality check.
Refund Method: Prepaid orders are refunded via the original payment channel (bkash, card, nagad) or store credit; cash-on-delivery returns often result in mobile financial service transfers or bank payouts.
Exchanges: Many local fashion and gadget sites prefer exchanges or store credit over direct cash refunds.